General terms and conditions and legal information

I. Scope
We will carry out your order in accordance with our General Terms and Conditions (GTC) valid at the time of the order. The General Terms and Conditions in their current version are available on our website http://www.genoline.de under “Terms and Conditions”. We expressly reserve the right to make changes and additions. Conflicting terms and conditions do not become part of the contract.

II. Conclusion of contract/withdrawal
The contract is concluded when we accept your order through our order confirmation or through delivery of the ordered goods. An automatically created and sent email confirming receipt of your order does not constitute an order confirmation. If you did not provide us with an email address when placing your order, the contract will be concluded upon delivery of the goods.
We reserve the right to carry out a credit check even after the contract has been concluded and to withdraw from the contract if the result is negative. We also reserve the right to withdraw from the contract if the goods are not available for a period of at least four weeks or if there are data errors that prevent us from executing your order.

III. Delivery
We are entitled to make partial deliveries if part of the ordered goods is temporarily not available. In every case we will carry additional delivery costs.
If we do not have the ordered goods in stock - due to high demand, for example - we will inform you immediately of any resulting delay. When shipping to other countries in the European Union and Switzerland, delivery takes approximately two additional working days.

IV. Shipping costs and customs duties
The shipping costs are EUR 4.99 for parcels within Germany. When you complete your shopping cart and enter your address, the exact shipping costs will be listed before you place your order.
The current Deutsche Post AG prices for large letters nationally and internationally are charged for shipping therapy nosodes. When ordering test sets, a material and processing fee of EUR 4.00 is due plus EUR 1.45 postage.
The shipping costs abroad are EUR 4.00 for a test set and EUR 16.00 for a package.
When delivering goods outside the European Union and Switzerland, import duties (customs duties) may apply; these are to be borne by you.

V. Terms of payment
We accept advance payment, Paypal as well as cash or EC card payment upon collection.
Offsetting and retention rights are excluded unless your counterclaim is undisputed or legally established.


VI. Right of withdrawal
If you are a private end customer (consumer within the meaning of Section 13 BGB), you can cancel your order within two weeks. This period begins upon receipt of this instruction in text form (e.g. by letter, fax or e-mail), but at the earliest when you receive the ordered goods. Sending the revocation in time is sufficient for the Deadline. The revocation has no justification. It can be declared in text form or by returning the goods and must be sent to:

GenoLine
Oberbenrader Str. 77-79
47804 Krefeld
Tel.: 02151 - 931 59 33
Fax: 02151 - 931 59 34
info@genoline.de


Goods that can be sent as parcels must be returned to us at the above address. We bear the risk of the return and, in principle, also its costs. Please return the goods using the same shipping method we chose for delivery. We do not bear any additional return costs that arise from choosing a different shipping method. Immediately after we receive the goods, we will refund you the purchase price and - if you did not return the goods by cash on delivery - the costs of the return to the account you provided.

You must also bear the shipping costs in the event of cancellation. You must bear the return shipping costs if:
•the value of the goods is a maximum of €40.00 or
•the value of the goods is more than €40.00 and at the time of cancellation you have not yet paid the purchase price in full or in the amount of an agreed down payment, unless the goods delivered do not correspond to your order.


We demand compensation for any deterioration of the goods. In order to avoid an obligation to pay compensation, we recommend that you do not use the goods as your property within the cancellation period and refrain from doing anything that could impair their value. You do not need to pay compensation if the deterioration of the goods is solely due to checking them, as you would have been able to do in a retail store.
The right of withdrawal in accordance with Section 1 above does not apply to the order of goods that are manufactured according to your specifications or that are clearly tailored to your personal needs (custom-made products).

VII. Retention of title
All delivered goods remain our property until full payment has been made (reserved goods).
For customers who are entrepreneurs within the meaning of Section 14 BGB, we also reserve ownership of the reserved goods until all payments from the business relationship with the customer have been received. We undertake to release our securities at the customer's request to the extent that the value of our securities exceeds the claims to be secured by more than 10%; The selection for the release of securities is done by us.
The customer, who is an entrepreneur within the meaning of Section 14 BGB, is entitled to resell the reserved goods to a third party in the ordinary course of business; However, he hereby assigns to us all claims that arise from the resale.

VIII. Claims for defects (warranty)
If the packaging is damaged upon delivery, we recommend that you refuse to accept the delivery with a corresponding note to the postman (please note the name of the postman if necessary). If you only discover a defect in the delivered goods after opening the packaging, we ask you to contact us before sending the goods back to us. If the complaint is justified, we will cover the return shipping costs.
If the goods delivered by us are defective, you can, within the framework of the legal regulations, at your discretion, request that the defect be corrected or delivery of defect-free goods (subsequent performance). If subsequent fulfillment fails, you can reduce the purchase price or - if there is a significant defect - withdraw from the contract.
We are not liable for damage that does not occur to the goods themselves or for other financial losses. This limitation of liability does not apply:
in the event of intent or gross negligence on the part of us or our vicarious agents,
in the event of personal injury,
in the event of damage caused by the lack of a quality that we have guaranteed,
for claims arising from the Product Liability Act.

IX. data protection
The disclosure of personal data is a matter of trust. We assure you that we will only use your data to process your order. Under no circumstances will we pass them on to third parties. By placing your order, you agree that we may store, process and use your personal data to process and fulfill your order.
Information: We would be happy to share which personal data we have stored about ourselves (§ 34 BDSG information to those affected). The information is free of charge, will be processed by us immediately and is usually sent by email (or by post if requested). In order to receive detailed information, please indicate, if possible, what type of personal data you would like information about. In order to ensure that the person making the request is who they claim to be, we require proof of identity. This can be a copy of an official identification document. Please black out or obscure serial numbers, passport numbers, etc. We use this copy exclusively for identification and to process the request.

Your rights - information, correction, deletion, blocking
You have the right at any time to receive free information about the personal data we have stored about you as well as the origin, recipient and purpose of data collection and data processing. You also have the right to request that your data be corrected, blocked or deleted. For all questions and concerns regarding the correction, blocking or deletion of personal data, please contact the address given in the legal notice.


X. Choice of law and place of jurisdiction
German law applies to the exclusion of the UN purchase law.
The place of jurisdiction for business transactions with merchants is Krefeld. At our discretion, we are also entitled to take legal action at the customer's registered office.

XI. Severability clause
If a provision of these General Terms and Conditions is or becomes invalid, the remaining General Terms and Conditions remain effective.

Legal Notice

Biophysics is not recognized in conventional medicine. The method belongs as well as e.g. B. homeopathy, acupuncture and other methods of special therapeutic directions in the area of ​​regulatory medicine. Within the special therapeutic areas, biophysics is recognized as a therapy method that has been tried and tested for decades. The body's own electromagnetic fields, with which biophysics works, are the subject of intensive scientific research in biophysics, but not in medicine. This method is based exclusively on application studies and experience reports. We expressly point out that the offers presented here are procedures that are not scientifically or conventionally recognized.

In conventional medicine, biophysics is, in contrast to biophysics, not the subject of scientific research.

As the name suggests, this is a legal notice that we are legally obliged to provide. However, this expressly does not mean that we in any way doubt the quality of our work or even want to distance ourselves from our own offers. Of course, based on many years of experience, we are personally completely convinced of the effectiveness of all the procedures and products we offer.