Right of withdrawal

1. Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason.

2. Cancellation Period

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

3. Address

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample revocation form for this, but this is not mandatory.

4. Compliance with the deadline

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

5. Consequences of revocation

If you revoke this contract, we will owe you all payments, less a processing fee of €5, that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you use a different type of delivery than that of have chosen the cheapest standard delivery offered to us) immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

6. Right of retention

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

7. Return of Goods

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

8. Return Shipping Costs

You bear the direct costs of returning the goods.

9. Compensation for contracts for the delivery of goods

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample withdrawal form

Please return goods only after consultation with our logistics department.

If you want to revoke the contract, please fill out this form and send it back.


Oberbenraderstr. 77-79
D-47804 Krefeld

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods(*)/the provision of the following service (*):




Ordered on (*)/received on (*):


Name of consumer(s):


Address of consumer(s):





Signature of consumer(s) (only if notification is on paper):


Place, date:


(*) Delete where not applicable.

Right of withdrawal